Frequently Asked Questions

Your order is accepted after payment has been processed and/or Maida’s Cake Pop Shop confirms it. Placing an order is a request to purchase; availability, production capacity, service area, design complexity, and notice may affect whether an order can be accepted.

Please confirm your flavors, quantities, colors, decorations, lettering, pickup or delivery date and time, contact information, delivery address, and all custom details. Customers are responsible for providing current and accurate information.

Availability depends on the quantity, design complexity, season, and current production schedule. Please submit your request as early as possible. Orders requested with insufficient notice may be declined, and no date is guaranteed until your order is confirmed.

Start a custom-order request.

Custom orders can include requested colors, lettering, themes, decorations, characters, logos, event details, packaging, and other design elements. Clear instructions should be provided before the order is confirmed.

Additional charges may apply for specialty designs, lettering, gold dust, rush service, specialty packaging, or other add-ons.

Reference photos are used as inspiration, but exact color matching, character replication, logo replication, decoration placement, or duplication of another baker's design is not guaranteed. Every item is handmade, so small variations are natural. Reasonable creative discretion may be used when details are not specified.

You may submit references, but you are responsible for having the right to provide and use them. Requests may be declined if they appear to infringe intellectual-property rights or are inappropriate, unsafe, overly complex, or outside the shop's capabilities.

Products may contain or come into contact with milk, eggs, wheat, soy, peanuts, tree nuts, and other allergens. The shop cannot guarantee that any item is allergen-free or free from cross-contact.

Please disclose allergies and dietary restrictions before ordering. Orders may be declined when a requirement cannot be accommodated safely.

Handle the products carefully and follow any storage instructions provided. Keep them in a safe, cool environment away from heat and direct sunlight. After pickup, delivery, or transfer to a courier, the customer is responsible for storage, handling, transportation, and serving.

Pickup may be available by appointment or during an agreed pickup window in Fife, Washington. Please arrive at the confirmed date and time, or contact the shop as soon as possible if you expect a delay. Pickup details are provided when your order is confirmed.

The shop currently aims to offer local delivery within approximately 15 miles of Fife, Washington. Availability depends on distance, order size, scheduling, weather, traffic, and capacity. Delivery is not guaranteed until confirmed, and additional fees may apply.

Special delivery or a third-party courier may sometimes be available for an additional cost. Any fees and arrangements must be confirmed in advance. Once an order is transferred to a courier, the shop is not responsible for courier delays, damage, mishandling, or failed delivery attempts.

Standard nationwide shipping is not currently offered unless specifically arranged and confirmed. Because the products are perishable and delicate, shipping may not be available for every item, location, season, order type, or weather condition. Special shipping may include added packaging, handling, courier, and shipping fees.

The shop will attempt to contact you using the information provided. Because the products are perishable, orders that are not picked up or cannot be delivered may not qualify for a refund. Rescheduling, a second delivery attempt, or courier service may require an additional fee.

No. Cakesicles, cake pops, and related bakery items are perishable food products made specifically for each customer. Food-safety requirements prevent the shop from accepting returns or exchanges after an order has been picked up, delivered, or shipped.

Refunds or partial refunds may be reviewed case by case but are not guaranteed. Examples that may qualify include:

• An error made by Maida’s Cake Pop Shop.
• Damage that occurred before pickup or delivery.
• The wrong item or confirmed design being provided.
• An order issue reported within a reasonable time after handoff.

Photos and order details may be required for a fair review.

Refunds are generally not provided for a change of mind, incorrect customer information, missed pickup or delivery, improper storage or handling, subjective taste or color preferences when the order was fulfilled as agreed, or expectations that were not clearly requested and confirmed beforehand.

Contact the shop as soon as possible. Changes or cancellations may not be possible after ingredients, supplies, preparation, customization, or production have begun. Orders already started, completed, or prepared for pickup or delivery may not qualify for a full refund.

Contact the shop as soon as possible at sales@maidascakepopshop.com. Include your name, order number, pickup or delivery date, a description of the issue, and clear photos when applicable.

Depending on how you use the store, information can include contact, billing, payment, account, transaction, communication, device, and website-usage details. It is used to operate and improve the store, process payments and orders, arrange fulfillment, communicate with customers, prevent fraud, provide marketing where permitted, and comply with legal requirements.

Depending on where you live, you may be able to request access, deletion, correction, or a portable copy of your information, and may have the right to opt out of certain sharing or targeted advertising. Promotional emails include an unsubscribe option.

Review the complete Privacy Policy or contact the shop to make a request.

Email sales@maidascakepopshop.com or call 253-544-5530. For an event or themed order, you can also use the custom-order request form.